The quality of our service and after sales service has secured the loyalty of our customers.

• AGS has introduced an after sales service that ensures that your consignment is monitored at all stages of the move. Our unique Intranet tracking system offers our clients the convenience of being able to view the status of their shipment online from anywhere in the world, as well as being able to send queries or requests regarding their shipment. This unique and innovative tool also offers our clients the added advantage of receiving updates on their shipment via email or SMS. To ensure that all information regarding your shipment is secure, access to the system is strictly controlled via username/file number and password.
• In the event you discover, at the point of delivery, that your shipment has incurred damages, you should immediately notify the AGS Branch that conducted the move. Furthermore, please state the damages on the Delivery Note. It is necessary that you send us within 7 days of the date of delivery, by registered mail, details of any damages incurred as well as supporting quotations for repair.

Our Client Services Department handles the majority of claims ‘in-house’, which enables us to resolve claims speedily and efficiently. If necessary, we will send an evaluator to your house in order to evaluate the damage. Our insurers will make an estimate of your claim based upon the results of the investigation.